![]() ![]() ![]() Listening should be all about understanding the other person’s perspective. Let them finish saying everything they want to say. You and the other employees involved should not be checking emails, playing on phones, or doodling on paper.Īs mentioned in step two, don’t interrupt the person who is talking. Everyone should give their full attention to the person who is talking. Having the employees meet to talk is only beneficial if everyone involved actively listens. For instance, you might ask the employees to phrase their statements as, “When you did … I felt …” You might also prompt your employees to give specific examples so everyone better understands the situation. You can also help direct what the employees say to create a more productive conversation. For example, you might ask the employees to focus on the problem at hand, not personal characteristics. Both should be offered an equal amount of time to talk.Īn employee shouldn’t attack or blame the other during this time. Also, one employee should not control the conversation. They shouldn’t be interrupted by you or the other employee involved. Make sure each person has the opportunity to say what they want. ![]()
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December 2022
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